Frequently Asked Questions

We recommend that all products be machine washed in cold water (no bleach or fabric softeners) and hung to dry. This will ensure minimal shrinkage, maintain print quality longer, and overall damage to products. If you prefer to use a machine dryer, we recommend tumble drying on a low setting. 

We only offer quality that you can trust with our consistently high quality products. We use comfortable garments from name brands like Gildan, Bella and Canvas, Jersees, Fruit of the Loom and many more.

We have a variety of apparel decoration methods available to us including screen printing, embroidery and heat transfer vinyl. The print method we use is determined by the quantity of items being printed along with the design of the artwork. A small print run is best suited for heat transfer vinyl to keep the price per piece cost reasonable. A large order with many colours in the design may be better suited for screen printing. We will work with you to help determine what print method best suits your needs.

Prices include all school/team customization (artwork, cresting, embroidery etc) AND shipping costs to the school/team.

Tax is NOT included in price. It will be added in the shopping cart.

We will typically provide sizing samples to the school for sizing prior to ordering. Size charts are also provided on the detail page for each product. Please double check sizing before ordering.

For team/school orders we usually only print what was ordered, but occasionally we have some extra sizes. If the item is unused and in the same condition that you received it, please email us at info@tuquerouge.ca to see if we might be able to exchange it for you.

Garments that are customized with names/numbers are not returnable.

Please e-mail info@tuquerouge.ca right away and we will do our best to make the changes and get it right for you.

Generally school/team orders take 4 weeks from the closing date of the sale. All items ordered during the sale are produced together, so the production time starts once we stop accepting orders.

Orders are shipped together to the school/team contact. You will receive an e-mail once it is shipped to the school/team. The school/team will provide instructions for order pickup.

We currently accept Visa, MasterCard, Apple Pay and Paypal.

The charge will appear as SP * TUQUEROUGE.CA on your credit card statement.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).